Last updated: September 20th, 2023
At JoyJolt, we aim to provide you with exceptional products and a seamless shopping experience. This Shipping and Delivery Policy outlines our shipping procedures and policies, helping you understand what to expect when placing an order with us.
Domestic Shipping (United States)
- Standard Shipping: For orders within the United States, we offer free standard shipping on all orders over $49. Orders below $49 are charged a standard shipping price of $6.95 USD. This option typically takes 5-7 business days for delivery. Please note that this timeframe may vary based on your location and is subject to change during peak holiday seasons.
- Expedited Shipping (Additional Fee): If you need your order faster, we also provide expedited 2-day shipping at an additional cost of $12.95 USD. Choose this option at checkout, and your order will be delivered within 2 business days. Please remember that the 2-day period excludes weekends and holidays.
For our valued customers in Canada, we're pleased to offer international shipping. Please be aware of the following details:
- Delivery Time: Shipping to Canada usually takes between 7-10 business days, depending on your location. Delays may occur during holidays or due to customs clearance procedures.
- DDU (Delivered Duty Unpaid) Policy: Please note that all orders shipped to Canada are subject to our DDU policy. This means that you, the customer, are responsible for any customs duties, taxes, or importation fees imposed by Canadian authorities. JoyJolt will not cover these additional costs.
International Shipping (Outside the United States and Canada)
For customers outside the United States and Canada, please read the following information:
- Delivery Time: International shipping times may vary based on your location and local customs processes. On average, expect delivery within 10-14 business days. Please consider that customs inspections and clearance may affect delivery times.
- DDU (Delivered Duty Unpaid) Policy: JoyJolt follows a DDU policy for international orders. This means that you, as the customer, are responsible for any customs duties, taxes, or importation fees imposed by your country's customs authorities. These additional costs are not covered by JoyJolt.
Countries for International Shipping
While we ship to many countries around the world, please note that not all countries allow for shipping from the US with ease. We recommend considering this when placing an order outside of these countries:
- United Kingdom
- New Zealand
- South Korea
These countries often have reliable postal and courier services, making it feasible to ship JoyJolt products like our glassware and stainless-steel products safely. Additionally, they typically have a lower risk of customs issues and delivery complications.
Route Package Protection (Optional)
At JoyJolt, we care about the safe delivery of your order. That's why we offer Route Package Protection, available for an additional fee. This protection ensures that your order is covered in case of loss, theft, or damage during transit. You have the option to opt in for Route Package Protection during the checkout process. If you choose to add this protection, you can have peace of mind knowing that your order is safeguarded.
Order Information & Concerns
- When Will My Order Ship? After your payment is verified, it takes up to 24 hours to process and ship your order. Please note that we do not process orders on weekends or holidays. Orders placed after 11 am EST will typically be shipped on the next business day. If you place an order after 11 am EST on a Friday, it will likely be shipped on the following Monday.
- I Need to Change Something on My Order. How Can I Do That? If you need to modify or cancel your order, please contact us immediately at email@example.com. Once our warehouse processes your order, we are unable to make any changes.
- Why Was My Order Canceled? If your order was unexpectedly canceled, it might have been flagged by our fraud filter as potentially fraudulent. If you believe this is not the case, we recommend placing a new order using a PayPal account. If you don't have a PayPal account, you can easily sign up at www.paypal.com.
Holiday Shipping Notice
To ensure you receive your orders in time for the holiday season, please note the following:
Order Early for Christmas Delivery!
We want to make sure your JoyJolt gifts arrive in time for the holidays. To ensure delivery by Christmas, please keep these dates in mind:
For Orders Within the United States:
- For standard shipping, please place your order by December 15th.
- If you choose expedited shipping (like 2-day or overnight), you have a bit more time. Orders should be placed by December 20th to 22nd.
For International Orders:
- Shipping times for international orders can vary, so please check the estimated delivery times during checkout.
- To play it safe, we recommend placing your international orders well in advance, preferably by early December or even late November.
Remember, these dates are just guidelines. It's always a good idea to order early to avoid any holiday shipping rush. If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team. Thank you for choosing JoyJolt for your Holiday needs, and we wish you a joyful and stress-free holiday season!
We appreciate your trust in JoyJolt, and we're committed to delivering your orders promptly and efficiently. If you have any further questions or concerns about our shipping and delivery policies, please don't hesitate to reach out to our customer service team at firstname.lastname@example.org.
Thank you for choosing JoyJolt for your glassware, hydration and lifestyle needs.
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am EST will not be shipped out until the next business day. If you order after 11 am EST on a Friday, your order will likely be shipped out on the following Monday.
ORDER INFORMATION & CONCERNS
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.paypal.com